{"id":62240,"date":"2026-08-24T11:40:05","date_gmt":"2026-08-24T09:40:05","guid":{"rendered":"https:\/\/gomonta.com\/?post_type=client_case&p=62240"},"modified":"2026-10-15T11:05:39","modified_gmt":"2026-10-15T09:05:39","slug":"zusss","status":"publish","type":"client_case","link":"https:\/\/gomonta.com\/en-gb\/customer-case-studies\/zusss\/","title":{"rendered":"Zusss"},"content":{"rendered":"","protected":false},"excerpt":{"rendered":"","protected":false},"featured_media":0,"template":"","meta":{"_acf_changed":true,"content-type":""},"case_branche":[507,514],"case_service":[552],"case_regio":[479,481,489],"case_onderwerp":[569],"class_list":["post-62240","client_case","type-client_case","status-publish","hentry","case_branche-fashion","case_branche-home-garden","case_service-fulfillment","case_regio-benelux","case_regio-germany","case_regio-netherlands"],"blocksy_meta":{"styles_descriptor":{"styles":{"desktop":"","tablet":"","mobile":""},"google_fonts":[],"version":8}},"acf":{"client_logo":62219,"hero_title":"Zusss strengthens its logistics foundation and customer satisfaction with Monta","hero_intro":"Zusss is a fashion and lifestyle brand built around thoughtfulness, personal touches and celebrating life. With collections spanning fashion, gifting and homeware, the brand is growing both in the Netherlands and beyond. To support that growth, Zusss was looking for more speed, reliability and peace of mind in its logistics.","hero_image":62220,"hero_cta_label":"Request a quote","hero_cta_url":"https:\/\/gomonta.com\/en-gb\/request-quote\/","stat_1_value":"450+","stat_1_label":"retail locations","stat_2_value":"1-3","stat_2_label":"working days delivery time","stat_3_value":"4,5\/5","stat_3_label":"customer rating","client_since":"2023","office":"Monta Oud Gastel","office_url":"https:\/\/gomonta.com\/en-gb\/fulfilment-center\/netherlands\/oud-gastel\/","service_display":"Fulfilment","service_url":"https:\/\/gomonta.com\/en-gb\/fulfilment-services\/","market":"B2C + B2B","branche_display":"Fashion & Home","branche_url":"https:\/\/gomonta.com\/en-gb\/industries\/fashion\/","regio_display":"Netherlands, Belgium, and Germany","case_video_url":"","case_gallery_1":62224,"case_gallery_2":62225,"case_gallery_3":62226,"case_gallery_4":62227,"case_gallery_5":62228,"quote_text":"Since we started working with Monta, our logistics reliability has improved significantly \u2013 and you can see it right away in our customer satisfaction. They take B2B and B2C fulfilment completely off our hands, move quickly and communicate clearly. For us, Monta is truly a partner that adapts with us and keeps getting better.","quote_name":"Suzanne van 't Land","quote_role":"Logistics Coordinator at Zusss","quote_photo":62222,"s1_title":"The challenge: more speed and reliability","s1_body":"Before partnering with Monta, Zusss relied on another logistics provider for all of its fulfilment. Delivery times kept getting longer, and that led to unhappy customers.\r\n\r\nSo Zusss decided to take a fresh look at its fulfilment \u2013 not just for consumers, but also for its growing B2B business. The goal: a logistics partner that could take everything off their hands and grow with them.","s2_title":"The solution: B2B and B2C under one roof","s2_body":"In March 2023, Zusss started its B2B fulfilment with Monta in Oosterhout. A few months later, B2C followed from Oud Gastel.\r\n\r\nSince then, operations have been consolidated, and both B2B and B2C are now handled from Oud Gastel. Monta takes care of the entire fulfilment process, from order processing to returns handling. The partnership stays flexible through changes, too \u2013 Zusss switched to Itsperfect and went from two warehouses to a single location.","s3_title":"The result: faster dispatch and greater reliability","s3_body":"According to Zusss, the impact of the partnership is clear. Logistics reliability has increased significantly, and customer satisfaction has risen along with it.\r\n\r\nB2B fulfilment also took a big step forward: orders that used to take about a week are now dispatched within three days. The result is greater speed, a single warehouse and a logistics operation that has become more streamlined and reliable.","s4_title":"Continuously improving together","s4_body":"For Zusss, fulfilment isn't a one-off optimisation. Thanks to open communication with Monta, the two teams are constantly looking for ways to improve processes.\r\n\r\nThat fits the brand's ambition to keep growing in fashion, lifestyle and gifting, both in the Netherlands and beyond. With Monta as its logistics partner, Zusss has a foundation to build on: fully taken care of, yet with direct lines of communication and room to keep improving together.","story_badge_icon":"\ud83c\udf81","story_badge_text":"B2B and B2C fulfillment under one roof","about_text":"Zusss is a fashion and lifestyle brand built around thoughtfulness, personal touches and celebrating life. Its collections span fashion, gifting and homeware, sold through more than 450 stockists in the Netherlands, Belgium and Germany.","about_image":62223,"website_url":"https:\/\/www.zusss.nl\/","cta_title":"Ready for similar results?","cta_text":"Discover how we can help your business improve processes, reduce costs and accelerate growth too.","cta_btn1_label":"Schedule a free consultation","cta_btn1_url":"https:\/\/gomonta.com\/en-gb\/request-quote\/","cta_btn2_label":"View our services","cta_image":"","cta_btn2_url":"https:\/\/gomonta.com\/en-gb\/"},"featured_image_urls_v2":{"full":"","thumbnail":"","medium":"","medium_large":"","large":"","1536x1536":"","2048x2048":"","gform-image-choice-sm":"","gform-image-choice-md":"","gform-image-choice-lg":""},"post_excerpt_stackable_v2":"","category_list_v2":"","author_info_v2":{"name":"","url":""},"comments_num_v2":"0 comments","_links":{"self":[{"href":"https:\/\/gomonta.com\/en-gb\/wp-json\/wp\/v2\/client_case\/62240","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/gomonta.com\/en-gb\/wp-json\/wp\/v2\/client_case"}],"about":[{"href":"https:\/\/gomonta.com\/en-gb\/wp-json\/wp\/v2\/types\/client_case"}],"wp:attachment":[{"href":"https:\/\/gomonta.com\/en-gb\/wp-json\/wp\/v2\/media?parent=62240"}],"wp:term":[{"taxonomy":"case_branche","embeddable":true,"href":"https:\/\/gomonta.com\/en-gb\/wp-json\/wp\/v2\/case_branche?post=62240"},{"taxonomy":"case_service","embeddable":true,"href":"https:\/\/gomonta.com\/en-gb\/wp-json\/wp\/v2\/case_service?post=62240"},{"taxonomy":"case_regio","embeddable":true,"href":"https:\/\/gomonta.com\/en-gb\/wp-json\/wp\/v2\/case_regio?post=62240"},{"taxonomy":"case_onderwerp","embeddable":true,"href":"https:\/\/gomonta.com\/en-gb\/wp-json\/wp\/v2\/case_onderwerp?post=62240"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}