Two years ago, Lindt was looking for a new fulfillment partner. Its online ambitions were high, but the existing logistics operation no longer matched them well.

For Lindt, flexibility was especially important. Alongside regular fulfillment, the brand also has a specific need for manual fulfillment for pick & mix: individual chocolates assembled per order. Lindt also works with products that have expiration dates, which makes good inventory management and visibility extra important.

After a personal introduction, Lindt chose Monta. Monta now handles the complete fulfillment for the webshop and online marketplaces: from order picking and processing to inventory management.

The combination of automated and manual fulfillment makes it possible to efficiently process different types of orders. With Smart Stock and Monta's WMS, Lindt also has a dedicated online stock and better visibility into available inventory, expiration dates, and forecasts.

The switch to Monta immediately contributed to a better online customer journey. Orders are processed quickly and delivery times are consistently met, which has sharply reduced the number of questions and complaints about orders.

Transparency around the order has also improved: customers receive clear shipping updates and can see exactly where their order is via track & trace. All of this contributes to a smoother customer journey and higher conversion — resulting in Lindt Benelux's online revenue tripling in two years.

Lindt wants to keep growing online in the Netherlands and Belgium, while also continuing to expand its own stores and other sales channels. The online customer experience remains an important part of that.

Through Monta's checkout, consumers can choose when and with which carrier they receive their order — from DHL and PostNL to a more sustainable delivery option. This way, Lindt keeps its logistics reliable and scalable, while giving consumers more choice.