Personal & flexible
25+ years of experience
99.98% performance guarantee
Personal & flexible
25+ years of experience
99.98% performance guarantee
Frequently asked questions about MontaShip
Everything you need to know about business shipping via the MontaShip shipping platform: from shipping rates and carriers to integrations, features, and getting started.
33%
potential savings
<1 hour
live after connection
50+
carriers
Frequently asked questions
Find out everything about MontaShip here
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Startup
For which online stores is MontaShip suitable?
MontaShip is the multi-carrier shipping platform from Monta and is designed for online stores that manage their own inventory, pack their own orders, and want to take advantage of competitive shipping rates. We primarily focus on online stores handling approximately 3,000 orders per year or more. Do you have a lower order volume? You can still use MontaShip. In that case, you’ll drop off your packages yourself at a Monta warehouse or a package drop-off point near you.
How soon can I get started with MontaShip?
After you request a quote , we’ll get in touch within one business day. Once everything has been approved and your online store has been linked to our system, the first shipments can often be processed within an hour.
Am I locked into a long-term contract?
MontaShip does not currently use contracts. You only pay for the labels you actually create. However, a monthly subscription fee of €9.99 will be billed. The partnership is ongoing and has no end date or anything of that nature.
Do I have a dedicated contact person at MontaShip?
Yes. You’ll be assigned a dedicated contact person who is familiar with your situation. You’ll have direct contact with an account manager on our team—not a chatbot or a call center. Once the implementation is successfully completed, the field account manager will transfer the client to the in-house account manager at the relevant branch.
Rates & Fees
How much can I save on my current shipping costs?
Thanks to our long-standing partnerships with carriers and our high shipping volume, we benefit from significant economies of scale. This allows us to offer very competitive shipping rates . As a result, customers often save between 24% and 33% on their shipping costs.
Are there any hidden costs or additional fees?
No. The rates are transparent and all-inclusive: pickup and toll fees are included. Fuel surcharges may apply; please contact the MontaShip team for more information.
What factors determine the price per shipping label?
- Number of orders/volume
- Weight and size of the package
- Destination (Netherlands, Europe, international)
- Selected carrier (DHL, GLS, Bpost, DPD, and other market leaders)
- Any additional options, such as evening delivery or insurance (additional)
Is there a minimum order quantity?
To use MontaShip, a volume of 3,000+ orders per year is recommended. Our pickup service requires a minimum of 10 packages per pickup. You can still use MontaShip even with a lower order volume. In that case, you’ll drop off your packages yourself at a Monta warehouse or a package drop-off point near you.
Carriers
Which carriers does MontaShip work with?
MontaShip partners with DHL, GLS, Bpost, DPD, and other market leaders for both domestic and European shipments.
Can I choose which carrier to use for shipping?
Yes. You decide which carrier to use for each shipment. With the Checkout Module, you can also offer this choice to your customers.
What is the Monta Checkout Module?
The Checkout Module is a multi-carrier solution for your online store's checkout process. Customers can choose their own carrier or pickup location.
Can I ship internationally as well?
Yes. With MontaShip, you can easily ship internationally within the Benelux and to other EU destinations, including Sweden and Finland. Shipments to Norway, Switzerland, and the United Kingdom are currently not possible due to customs formalities. Are you interested in this? Or are you interested in shipping for business purposes outside of Europe? Then check out our other service: WMS Start.
Software & Integrations
Which ecommerce platforms are supported?
MontaShip offers integrations with more than 30 ecommerce platforms, including Shopify, WooCommerce, Magento 2, and Lightspeed.
Which marketplaces can I connect to?
Bol, Amazon, TikTok Shop, Kaufland, and others can be integrated. All orders are managed in a clear and organized manner through the MontaPortal.
How do I create shipping labels?
With MontaPortal, you can easily create shipping labels , either individually or in bulk, and print them with a single click. Orders from your online store or marketplace come in automatically, after which you can immediately select the right carrier and shipping option and create your labels.
What can I see in the MontaPortal?
With MontaPortal you have real-time visibility into shipments, returns, and tracking information. You can also easily initiate an investigation for missing or delayed packages.
Pickup & Delivery
How does the package pickup process work?
For orders of 10 or more, packages are picked up daily at your location. This also applies if you use multiple carriers. You can also drop off packages yourself at a Monta location or package drop-off point. If you drop off packages yourself, you’ll receive a discount on the price per label.
In which regions does MontaShip deliver?
MontaShip operates throughout the Netherlands and also delivers throughout the EU.
Interested in shipping for business purposes outside the EU? Then check out our other service: WMS Start
What delivery options can I offer my customers?
Standard delivery, same-day delivery, evening delivery, and delivery to a package pickup point or Parcel Shop. Consumers can choose their preferred option through the Checkout Module.
Tracking & Returns
How does tracking work for me and my customer?
As soon as a label is created, both you and your customer automatically receive tracking information. In the MontaPortal, you can track all shipments in real time.
What should I do if a package doesn't arrive or is damaged?
Through MontaPortal, you can start a package trace with just a few clicks, without having to contact the carrier yourself.
How do I process returns through MontaShip?
Return labels are created and processed through the MontaPortal. For further automation, Monta Fulfilment is a logical next step.
Growth
Can I move from MontaShip to Fulfillment?
Yes. Many users later switch to Monta’s fulfillment or WMS solutions. Because everything takes place within the same platform, this transition is straightforward.
What makes MontaShip different from platforms like Sendcloud?
- Personal contact: You'll be assigned a dedicated contact person who will also visit you in person if necessary.
- One pickup per day for all carriers at the same time
- Checkout Module Included as Standard
- Marketplace integrations with Amazon, Bol, and Kaufland
- Opportunity to advance to WMS or fulfillment
- Higher shipping rates
Can't find your question here? Our shipping experts are here to help.
Our shipping experts are here to help. Request a quote, and we'll contact you within one business day with a detailed estimate of your potential savings on shipping costs.
With more than 3,000 affiliated online stores, we have extensive experience with a variety of business profiles and can work with you to find the best solution for your online store.
✅ A dedicated contact person
✅ 99.98% delivery reliability
✅ Response within 1 business day
