MontaTracking at Monta: always in the know, always in control
Between placing an order and delivery, customers often have questions: Where is my package? Can I still change the address? When will the rest of my order arrive? Without a clear answer, these questions end up at your customer service desk, instead of the customer being able to look them up on their own. With MontaTracking, Monta gives customers real-time insight into and control over their deliveries – all in your own brand style – whether you use Monta for fulfillment, WMS, or shipping.
Customers not only see where their package is, but they also have control over it.
What is MontaTracking?
MontaTracking is Monta’s integrated tracking module that allows end customers to check the status of their orders on their own. The customer enters their order number and email address and immediately receives a detailed overview of the status, including a direct track-and-trace link. You set up the tracking portal once with your own logo and branding, and then you don’t have to worry about it anymore.
In addition to checking the order status, customers can also make a number of changes themselves as long as the order has not yet been picked or shipped – from changing the carrier to correcting the delivery address.
Why is MontaTracking important?
After an order is placed, the least visible part of the customer journey begins: delivery. Questions about addresses, delivery times, or split shipments often come in to your customer service team via email, chat, or phone, even though the customer would have preferred to look up or update that information themselves.
Effective tracking prevents that and delivers concrete benefits:
Fewer questions for customer service
Customers can check the status of their orders on their own and make any necessary changes themselves, without your support team having to intervene.
Change your delivery options yourself
Does a customer realize only after placing an order that they won’t be home? As long as the order hasn’t been picked yet, they can choose a different carrier or select a nearby pickup location.
Reflects your brand identity, in 7 languages
Fully customized with your logo and brand colors, available in Dutch, English, German, French, Spanish, Swedish, and Danish.
Everything in one place
Do you work with multiple carriers? If so, MontaTracking consolidates all tracking information into a single overview for you and your customer.
MontaTracking is suitable for online stores of any size and scales effortlessly, from a hundred orders per week to thousands of packages per day.
The tracking page is the most-visited touchpoint after a purchase: the moment when your brand makes a difference.
The Key Features of MontaTracking
MontaTracking is packed with smart features that make the shipping process more transparent and flexible for your customers. Below are the key features that, together, result in less support, greater clarity, and a better customer experience.
Change delivery options
Change address
Partial deliveries at a glance
Fully responsive
Delivery options
Your customer places an order on Monday morning, but realizes that same evening that they won’t be home on Wednesday. No problem: using MontaTracking, the customer can switch carriers or choose a nearby pickup location themselves, as long as the package hasn’t been shipped yet. If the order hasn’t been picked yet, the delivery time can also be changed. The result: fewer failed delivery attempts, fewer returns, and a satisfied customer.
Change address
Everyone has made a typo when entering an address at some point. With MontaTracking, customers can update their delivery address themselves – instantly and without your customer service team having to do anything. The change is processed immediately. That saves you emails, time, and spares your customer frustration.
Partial deliveries
Sometimes an order is split into two or more parts. While this is sometimes unavoidable from a logistical standpoint, it can be confusing for the customer if they don’t know what’s already on its way and what’s still to come. MontaTracking clearly displays all partial shipments in a single overview, each with its own status and tracking information.
Fully responsive
The tracking page is fully optimized for mobile use. Whether your customer is viewing it on a smartphone, tablet, or desktop, the page automatically adjusts. Most consumers check the status of their package on their phone.
Here’s what our customers say about us
“Since partnering with Monta, we’ve not only gained control over our logistics, but also over our growth. From subscriptions to in-store orders: everything is handled efficiently and reliably. This allows us to focus entirely on building a global brand.”
Piet-Hein Smit | CEO
“In our industry, trends are the norm, so flexibility is a must. That’s why MontaWMS is the perfect solution. We have our own insight and overview, but we also rely on Monta’s decades of experience and development. “
Niels v.d. Bosch | Supply Chain Manager
“I’m happy with Monta because deliveries are very smooth and fast. This, in turn, keeps our customers satisfied. The lines of communication are short, so we can respond more quickly if adjustments need to be made or shipment quantities need to be updated. Nico from tech support is also always ready to help.”
MontaTracking is included with every service you purchase from Monta. You can activate and manage the module the same way no matter where you are – on your own and without any technical knowledge – via MontaPortal.
Monta Fulfilment: Your customers get the same clear tracking experience as with any other service Monta handles for you.
MontaWMS: Even from your own warehouse, you can offer customers a professional tracking experience without having to build it yourself.
MontaShip: Every shipment you send through MontaShip includes the same recognizable tracking information for your customer.
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The same tracking experience everywhere; you can activate it yourself via MontaPortal.
How does MontaTracking work in practice?
Step 1: Enable MontaTracking in MontaPortal
Select the sales channel for which you want to enable MontaTracking. A shareable tracking link is generated immediately, without requiring any technical knowledge.
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Step 2: Customize the tracking portal
Add your logo and brand colors so customers always see your brand. Also, set the desired language.
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Step 3: Share the link with your customers
Include the tracking link in your shipping confirmation, embed the portal on your website, or link it directly to your online store. Customers enter their order number and email address and immediately see the current status.
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Ready for your next step in logistics?
Take the first step today toward gaining control and achieving growth through monitoring and optimization with Monta.
Talk to a specialist
Let’s get to know each other! We’d love to have a quick chat to find out what you do and how Monta can make a difference.
No. MontaTracking is completely separate from the Checkout Module. Although the interface looks similar, the tracking functionality is fully built into MontaTracking itself. You enable or disable the carriers you want through MontaPortal, and that’s all you need to do.
In which languages is MontaTracking available?
MontaTracking is available in 7 languages: Dutch, English, French, German, Spanish, Swedish, and Danish. This way, the tracking page automatically adapts to your customer’s language.
Can I customize the tracking page entirely to match my own brand identity?
Yes, MontaTracking can be fully customized with your logo, colors, and look and feel, so the experience remains consistent with your online store.
How often is the tracking information updated?
The tracking is automatically updated as soon as there is a new scan or status change at Monta or the carrier.
Does MontaTracking work with every Monta service?
Yes. MontaTracking is included with every service you purchase from Monta: Monta Fulfilment, MontaWMS, and MontaShip. You can activate and manage the module from anywhere via MontaPortal.
Personal & flexible
25+ years of experience
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