Personal & flexible
25+ years of experience
99.98% performance guarantee
Personal & flexible
25+ years of experience
99.98% performance guarantee
Return Module:
—Generate labels and get insights
With the MontaWMS returns module (RMA), you can let your customers submit returns on their own. This conversion-boosting module, customized to your brand’s style, automatically generates return labels and provides real-time status updates. The insights lead to improved product information. The result: less pressure on your customer service team, faster returns processing, and customers who return with confidence.
Return Module
We provide the expertise; you’re in charge
Customers handle returns on their own; you receive them ready to go without any extra work
Return Module
What is a return module (RMA)?
A returns module, also known as an RMA (Return Merchandise Authorization) or returns portal, is an online portal that allows end customers to submit their returns independently. The customer logs in using their order number and email address, specifies the reason for the return, and selects which items to return. The system automatically generates a return label as a QR code or barcode for the appropriate carrier. The MontaWMS returns portal is an add-on module included in the WMS: returns data is synchronized directly with inventory management, order administration, and customer systems.
Return Module
Benefits of the MontaWMS Returns Module
A professionally designed returns module delivers immediate benefits for both your operations and your customers:
Customers handle their own returns: fewer emails and phone calls to your customer service department
Automatically generated return labels: with the correct sender information, as a QR code or barcode, sent digitally to the customer
Fully customizable to match your brand identity: includes matching email templates, customized even by sales channel
Data-driven insights into reasons for returns: by product or SKU to improve purchasing and product information
Seamless integration between systems: such as the ERP system for accurate accounting
Less hassle with returns, more insight into optimizing the customer experience
As soon as returns start to cost time and profit margins, automation is the solution
Return Module
When is the return module a good option?
An automated returns portal is the right move as soon as returns start to cost you time and profit. For example, in the following situations:
- Your customer service team processes many return requests manually via email or phone
- Customers complain about an unclear or cumbersome return process
- You don’t know which products are returned most often and why
- You sell in multiple countries and have different carriers and return policies for each region
- Return processing in the warehouse takes too much time due to a lack of digital preparation
The MontaWMS returns module is suitable for online stores at any stage of growth. Whether you process a few dozen returns per week or, as an established e-tailer, receive hundreds of returns daily, the module scales seamlessly and adapts to your returns policy, sales channels, and systems.
How does the MontaWMS returns module work?
Step 1: Customer requests a return
The customer visits your returns portal, logs in with their order number and email address, and specifies which items they are returning and the reason for the return. If the customer wants to exchange an item, a new order is automatically created for the desired variant.
Step 2: The return label is generated automatically
After filling out the return form, the customer immediately receives a digital return label in the form of a QR code or barcode. This label is presented at a drop-off point, after which the carrier takes the package to your warehouse.
Step 3: Return notification visible in MontaWMS
As soon as the customer reports a return, it appears immediately in MontaWMS. The warehouse knows what’s on its way, can prepare for receipt, and processes the return in an organized manner without manual data entry or separate emails.
Step 4: Process Returns and Update Inventory
Upon receipt, the returned order is scanned and inspected. Using the MontaWMS returns application, products are automatically added back to inventory, rejected, or moved to another destination—for example, for second-chance sales. Inventory is updated immediately in MontaWMS.
Step 5: Processing and Analysis
Depending on the processing, the amount for returns is refunded immediately. All return data—reason, product, channel—is broken down by SKU and by period. You can use these insights to improve product information, refine your return policy, and structurally reduce the number of returns.
Returns are processed directly into your inventory—as proven in our own warehouses.
Return Module
Why choose the MontaWMS returns module?
The MontaWMS returns portal is one of the additional, conversion-boosting modules of MontaWMS. Return data flows directly into inventory, order management, and reports, without any manual steps. We process returns ourselves daily in our 20+ in-house warehouses, so we know exactly what happens in practice. That knowledge is built into the software, which is continuously being developed by 100+ developers. With over 25 years of e-commerce experience and more than 3,000 connected online stores, we offer a returns module that works for every situation.
How to Effectively Reduce Returns?
Discover how the MontaWMS returns module works in your specific situation. In a personalized demo, our WMS specialists will show you how to automate returns, reduce the workload on customer service, and gain better control over your returns data.
MontaWMS is unique because we use the smart software and unique hardware ourselves every day in our own fulfillment warehouses. You benefit directly from our hands-on experience and continuous innovation.
Grow your business without logistical constraints. Whether you’re just starting out or growing rapidly, we’ll scale flexibly with you.
✅ Save costs per order and in your warehouse
✅ Process orders quickly and accurately
✅ Ready for growth, worry-free
Support
Frequently Asked Questions About the Returns Module
Can customers also exchange items using the returns module?
Yes. Customers can indicate in the portal that they want to exchange an item for a different size, color, or variant. MontaWMS automatically creates a new order so that the desired product can be processed and shipped immediately.
Can the return module be customized to match my brand identity?
Completely. The portal will be customized to match your brand identity, including your logo, colors, and email templates. Each sales channel can have its own branding and return policy, so customers will always recognize your brand.
Does the returns module also work for international online stores?
We integrate seamlessly with your existing team through regular sync meetings, shared workspaces, and collaborative tools. You’ll have a dedicated account manager and direct access to specialists.